For owners
Your home, fully accounted for.
You are a long way from Big Sky. The statement doesn’t reconcile, the season came in under the number you were shown, and the phone goes to a call center that has never seen your driveway.
What the fee buys
What we actually do.
We are not going to tell you your house will earn more. We are going to show you the photographs, the named maintenance items and the invoices that prove what we did, and put our own fee at risk against the number we build with you.
We maintain a deliberately boutique portfolio, and we hold every home in it to one standard. Your property will not be one address among hundreds, and its care will never be delegated to whoever is available that morning. Martin and Max answer the phone.
The home
- Turnover clean between every stay, by cleaners we schedule, inspect and pay directly.
- Linens, towels, paper, soap, coffee, firewood: restocked and counted, not guessed at.
- Year-round maintenance on a calendar — filters, boiler service, water softener, dryer vents, detector batteries, well and septic where they apply. We schedule it, a licensed trade performs it, and the invoice reaches your statement.
- Winter: driveway and walks cleared before arrivals, roof and eave load watched, heat trace checked, hot tub drained, refilled and tested on schedule.
- Shoulder season is when the real work happens: deep clean, carpets, windows, touch-up paint, and the punch list nobody gets to in February.
- A named tradesperson for every system — plumber, electrician, HVAC, hot tub, snow. We call them. You do not.
- Owner-use dates are yours. Put them in the calendar and they are held.
The guests
- Listing, photography, pricing and calendar across direct booking, Airbnb and Vrbo.
- Guests screened and house rules agreed before arrival, not argued about after damage.
- Access, arrival instructions, and a house guide a first-time visitor can follow at 11pm in a snowstorm.
- Messages answered by Martin or Max — during the stay, not after it.
- Concierge requests coordinated through vetted, licensed local partners. The partner performs the service. We arrange it and stand behind the arrangement.
- Damage documented with photographs and pursued through the platform or the deposit, with the file sent to you either way.
The paperwork
- One owner statement each month, same format every month: gross booking revenue, platform fees, cleaning, supplies, maintenance itemized by job, taxes collected and remitted, the Alpenlight fee, your payout.
- Every vendor invoice attached to the line it belongs to. Not summarized. Attached.
- Montana lodging tax and Big Sky resort tax collected on every booking and remitted on the filing schedule.
- A year-end summary organized by expense category, so your accountant is not rebuilding twelve months out of your bank feed.
- Insurance renewals, HOA notices and utility changes forwarded when they arrive, with a note on what we think it means.
- The portal is open all year, not on request.
One all-in fee covers all three columns. Vendor invoices pass through at cost, with the invoice attached.
The evidence
Show me.
Every claim on this page produces a file you can open. Four of them, on a schedule, whether or not you ask.
Photographed cleans, posted before check-in
Every turnover is photographed after the clean and posted to your portal before the guest’s check-in time. Beds, baths, kitchen, floors, hot tub, entry, exterior. Time-stamped. You can see the house is ready before the guest can. And if something is wrong when they arrive, the photographs tell all three of us whether it left us that way.
Maintenance items with names
“Maintenance performed” is not a report. Ours reads: master bath, hot side of the shower valve dripping, found Tuesday during turnover, plumber on site Wednesday 9:15am, cartridge replaced, invoice attached, closed. We found the leak Tuesday. It was repaired Wednesday. That is the whole standard.
Statements that show the charge and the payout
The invoice shows what we charged and what we paid out. One page, every month, the same lines in the same order. If a number moves, the line that moved it is on the same page. You should never have to email someone to understand your own statement.
A portal that is open, not requested
One login. Statements and attached invoices, every cleaning photo set, open and closed maintenance items, the live booking calendar, and your own use dates. No request form, no business-hours window, no regional manager between you and the record of your house.
If a claim on this page cannot survive you asking “show me,” we should not have made it.
The fee
One fee. Ours at risk.
A single all-in management fee, quoted before you sign. And if the home finishes below the number we modeled together, Alpenlight rebates that fee.
Before you sign anything, we build one number with you. What this house, in this location, at this nightly rate, with this much of the calendar available, could reasonably do in a season. You see every assumption. You are welcome to argue with any of them. Nothing goes into the model that we cannot defend to you line by line.
Now the part that usually gets left off the page. This is not a guarantee of occupancy, revenue, income, yield, or return, and it is not a forecast you should rely on. The snow year, the air service into Bozeman, and the wider market are outside anyone’s control, ours included. What we can put at risk is our own compensation, so that is what we put at risk. You are never asked to write us a check because a season was quiet.
Alpenlight makes no guarantee of occupancy, revenue, income, yield, or return. The modeled number is an estimate built with the owner from stated assumptions — not a promise of performance. The measurement period, the definition of the modeled number, and the rebate mechanics are set out in the management agreement, which you should read with your own attorney.
Onboarding
Walk-through to first guest.
Four steps. You are meaningfully involved in three of them, and you can stop after the first.
The walk-through
Martin and Max come to the house. Both of us, not a representative. We go room by room, open the mechanical closet, run the hot tub, look at the roof and the drainage, check the locks and the detectors, and write down everything the house needs before a guest sees it. You get that list at the end, with our honest read on what is urgent and what can wait until spring. You get it whether or not you hire us.
The number and the agreement
We build the seasonal model together and quote one all-in fee. You receive the management agreement, the fee-at-risk terms written in the same plain language as this page, and the punch list with costs attached. Read it with your attorney. Take the time you need. We would rather wait than have you sign something you have not read.
Getting the house ready
We close the punch list, photograph the house properly, write the listing, set the calendar and the rate floor, install and test access, stock linens and consumables, and open your portal. You approve the listing copy, the photographs and the rate floor before anything goes live.
The first guest
Turnover, photographs posted to your portal before check-in, the guest hosted by name, and your first statement at month end. From the first arrival onward, nothing that happens at your house should be news to you.
Step 01 costs you nothing and obligates you to nothing. If the honest answer is that your house is better off where it is, we will tell you that in the same visit.
Accountability
Two names, one number.
There is no call center. There is no ticket queue, no case number, and no regional manager three states away who has never stood in your driveway. When a pipe lets go at six on a Sunday morning, you are calling someone who has been in that mechanical room and knows which shutoff is which.
We keep a boutique portfolio, and we know every home in it.
This is deliberate. Volume is what compromises this work — it is why a home is cleaned by someone who has never seen it, why a repair waits a week, and why a statement stops making sense. We would rather manage a short list impeccably than a long one adequately, so we do not grow to meet a target.
Which also means we are the wrong choice for some owners. If you want a national brand, a switchboard, and a hundred homes on the roster, that company exists. We are a short list of houses, two names, and one number.
Owner inquiry
Tell us about the house.
Seven fields. Martin or Max reads it — no one else does, and no one else will.
If your last statement made no sense, say so here. If a season came in under what you were shown, tell us the number you were shown and the number you got. We would rather start the first conversation at the real problem than at a brochure.